Refund policy

Refund Policy

At The Designer Builder, we take pride in providing high quality digital products designed to help you succeed in your construction business. However, due to the digital nature of our products, we do not offer refunds or exchanges once a purchase has been completed.

This policy is in line with the Competition and Consumer Act 2010 (Cth), which outlines your rights as a consumer. Under Australian consumer law, refunds are not required for digital products if you simply change your mind or make an incorrect purchase. We encourage you to carefully review all product descriptions and features before making a purchase.

We reserve the right to assess and, at our discretion, refuse or grant refunds for our services in specific circumstances. If you believe you are entitled to a refund under the provisions of Australian consumer law due to a major issue with the product (e.g., it is not as described or is unfit for its intended purpose), please contact us with supporting documentation, and we will assess your request.

For further questions or assistance, please get in touch with our team at hello@thedesignerbuilder.com